Terms of Service
Who you're dealing with
NamedHQ is run by Oscar Williams from the Gold Coast, Queensland, Australia ("we", "us"). Contact: hello@namedhq.io. By using this website or buying a service, you agree to these terms.
Services
- The Audit (free): a 23-check review of how readable your website is to AI search tools, delivered as a scored report. No payment, no obligation.
- The Fix (one-time fee): implementation of the fixes identified in your audit, delivered within 7 business days of receiving the website access we need.
- The Moat (monthly): ongoing work on the third-party sources AI tools read, monthly tracking of what AI tools say about your business (we tell you which tools before you start), and a monthly progress report. One client per competitive category, as agreed when you sign up. There's a 90-day minimum, then you can cancel at any time; cancellation takes effect at the end of the current billing month.
The guarantees
- The Fix: your score on the same 23-check audit, measured before and 30 days after the work, will rise by at least 15 points out of 100, or we refund the fee in full. The audit is deterministic and every check is published, so you can verify the result. The changes we make need to stay in place during the 30 days.
- The Moat: we set target measures with you at the start. If they haven't moved by day 90, you don't owe the next invoice.
Full details are in our Refund Policy.
What we don't promise
We improve the technical signals that make a website readable to AI tools. We don't control those tools, and we can't promise that any of them will name or recommend your business, or any ranking, traffic or revenue result. Anyone who promises that is guessing.
What we need from you
- Timely access to your website, or to whoever manages it, and accurate information about your business. The 7-day clock starts when we have access.
- You confirm you're authorised to give us that access and to have the changes made.
- Keep your own backup of your website. We document every change so it can be reversed, but your site and its content remain your responsibility.
Payment
The Fix is invoiced upfront. The Moat is invoiced monthly in advance. Prices are shown in US dollars, or Australian dollars for Australian clients, and exclude any taxes that apply.
Using the free scan
You can use the scan to check your own website or one you're considering working with. Don't use it to overload a website, to scan sites in bulk by automated means, or for anything unlawful. Scan results are general information about a website's technical setup, not legal, financial or other professional advice.
Intellectual property
Once you've paid, the changes we make to your website are yours. Our audit method, tools, reports and this website's content remain ours. You may share your own report.
Liability
We perform all work with due care and skill. To the extent the law allows, our total liability for any engagement is limited to the fees you paid us for that engagement, and we're not liable for indirect or consequential losses.
Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, that you have under the Australian Consumer Law or any other law that can't lawfully be excluded or limited.
Privacy
How we handle personal information is explained in our Privacy Policy and Cookie Policy.
Governing law
These terms are governed by the laws of Queensland, Australia. If there's a dispute, we'll first try to resolve it with you directly. Consumer laws of the place where you live still apply where the law says they must.
Changes
We may update these terms. The version that applies to a paid engagement is the one in place when you agreed to it.